Product Manager and Audiology Support Co-ordinator: Job Description

Starkey are looking for a motivated and organised individual to co-ordinate product releases to the U.K marketplace. 

Within this exciting role you will have an opportunity to also provide product support services and education to our customers.

You Will

  • Periodically manage the product release process by:
  • Involve key launch team members, in the future product release process, and providing forecast requirements to ensure a smooth introduction.
  • Test and evaluate software and associated programming equipment.
  • Test new software and new products compatibility prior to release.
  • Provide, where required, staff training by completing internal training specific to each Department.
  • Maintains professional and technical knowledge, and professional licences by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Work alongside the professional services team to design and deliver online training services.
  • Ensure for all products released, that the companies price and product list, internal intranet and order forms are continually updated through additions/edits – Create clarity and understanding through strong communication to all staff.
  • Use and effectively promote ‘Audiology On Demand’ and other online resources to research and resolve audiological and technical issues to support customers.
  • Provide assistance with creation of product and software user guides, and instructions for use for Starkey customers and end users.
  • Support all customer facing staff with regular product additions and updates. Sufficient information should be provided to assist in maximising their sales and provide clear communication to Starkey customers.
  • Consistently maintain a positive attitude and be an active and supportive team member.
  • Be able to understand local regulations to ensure all products produced comply with the requirements.
    • Liaising with the USA Headquarters to obtain all relevant new product information.
    • Coordinating tasks involved with all internal departments, and communicating product information to all involved.

You Should Be

  • Efficient, organised and timely at meeting deadlines.
  • Have an ability to keep cool under pressure.
  • A strong communicator.
  • Good at problem solving.
  • Able to communicate complex technical ideas in a straightforward way. 
  • Computer literate – MS Office necessary; Oracle and SharePoint an advantage.
  • Flexible, to consider prioritising tasks according to demand and timescale.
  • Confident when dealing with customers, or other Starkey personnel.

You Will Need

  • Audiology degree or equivalent qualification enabling registration with RCCP/HCPC/AHCS is not essential but desirable.
  • 2-year Clinical Audiology experience desirable.
  • Experience in working with hearing aids or a manufacturer.

Benefits of employment

  • Salary based upon experience.
  • Starkey operates Group Personal Pension scheme, contributions between 4% – 8%, Starkey will match your contribution.
  • Death In Service benefit, four times annual salary in the event of a claim.
  • 20 days’ holiday increasing to maximum of 25 days (plus bank holidays).
  • Subsidised restaurant.
  • Free onsite car parking.

How to Apply
To register your interest in this position, please contact Paul Lamb via phone or email:

  • Email:
  • Call: 0800 042 0000 or confidentially via mobile 07711 151230

Transforming the hearing care industry
Starkey Hearing Technologies is a recognized world leader in high quality audio technology. We serve our customers by providing a broad range of hearing devices that meet a variety of hearing needs.

Through unsurpassed customer service practices, we strive to bring a human touch to hearing healthcare. Starkey Hearing Technologies’ family of companies includes Audibel, Micro-Tech, NuEar, and Starkey.

Starkey Hearing Technologies is an Equal Opportunity Employer Minority/Female/Vet/Disabled.

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Win Euro 2016 Final Tickets


We are delighted to offer you a chance to win 2 TICKETS TO THE FINAL OF EURO 2016 taking place in Paris on Sunday 10th July!

There are 5 chances to enter every day! 5 randomly selected, qualifying orders will be drawn at 2.45pm every day from Monday 20th June until Friday 1st July giving you 50 chances to be included in the Grand Prize Draw for this amazing experience.

There are no limits to how many times your name can be entered into the draw.

Start sending us your Muse, Halo2 or SoundLens orders today to be in for a chance to win this incredible prize!

Good Luck!


Term and Conditions. Promotion begins on Monday 20th June and finishes on Friday 1st July. Each day 5 randomly selected customer names will be put into the draw. Orders need to be for Muse, Halo2 or SoundLens products. The winner will be selected at random from all 50 entries on Friday 1st July at 4pm. A daily email will be sent with the names of all who have qualified for the draw. Prize includes two tickets for Euro 2016 final plus one night’s 4* accommodation in Paris, together with travel via Eurostar.

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Starkey Hearing Technologies – Launch Event Agenda

Agenda - Starkey Launch

Thursday 5th May
- 10.00am: Join us at the Midland Hotel in central Manchester
- 10.30am: Introduction to the Muse, Halo 2 and SoundLens Wireless family
- 12.30pm: A light lunch and networking
- 13.30pm: Workshops, seminars and practical display
- 16.00pm: Canapés drinks and discussion
- 18.30pm: Pre concert event (optional)
- 19.30pm: Dvorak’s ‘Nature, Love & Life’ with The Hallé Orchestra conducted by Sir Mark Elder and incorporating the Hallé Youth Choir
- 21.30pm: Post concert dinner with entertainment and feedback from testimonial guests at the Midland Hotel

Friday 6th May
Breakfast and depart
For those that would like to visit our refurbished facilities in Hazel Grove, there will be facility tours arranged throughout the morning.

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European research to tackle the triple challenge of dementia, hearing and vision impairment

SENSEThe combined impact of dementia, age-related hearing and vision impairment is to be investigated by a new multi-million European research consortium led by the University of Manchester.

Seven in ten Europeans over the age of 65 suffer from either sight or hearing problems and over two thirds suffer from depression or dementia.  When combined together the cumulative impact of these dual or triple impairments is far greater than the individual conditions. The scale of combined sensory and cognitive problems is substantial but poorly understood.

The five year SENSE-Cog project, led by the University of Manchester, has been funded with €6.5m from the European Commission’s Horizon 2020 research programme. The project aims to investigate this combined impact and develop new tools that could improve quality of life and optimise health and social care budgets across Europe.

Dr Iracema Leroi, an academic psychiatrist from The University of Manchester, who is the lead researcher on the project, said: “In combination these problems have a much greater effect than each one individually.  Imagine if you have dementia which affects your memory or interferes with your recognition of familiar people.  When you add visual impairment to that, you can understand why those affected may experience even greater cognitive difficulty or even experience altered behaviour such as agitation or hallucinations.

The burden on carers – often family members – is also increased as they are required to do much more on a daily basis and we see a greater number of these suffering from burn-out.”

The project seeks to define the scale of the challenges so that authorities across the continent can allocate resources more optimally. At the same time, researchers will also develop online tests, guides and multi-lingual training manuals to help medical professionals diagnose and treat the combined problems more effectively.

Minority groups are particularly disadvantaged with respect to diagnosis and treatment of mental and sensory problems, so researchers will be seeking out people from these groups to participate in the research.

The programme will also trial an intervention of at-home support for people with dual- and triple-impairments. This will be supported by specialist sensory therapists based at Central Manchester University Hospitals NHS Foundation Trust and will focus around pragmatic solutions to support both the affected person and their carer.

Dr Piers Dawes, a University of Manchester audiologist and co-lead of the SENSE-Cog project said: “Millions of people in the UK and wider EU are affected by this combination of problems and it’s only going to get more prevalent as the population ages. That’s why we have to understand the scale of the problem and then equip the public, carers and health care workers with the tools they need to deal with it.  If we could reduce disability due to hearing and vision impairment, there is huge potential to improve mental well-being and even delay the deterioration of dementia.”

Notes to editors

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The consortium for SENSE-Cog:
(1)          THE UNIVERSITY OF MANCHESTER (UK, Coordinator)
(2)          European University Cyprus (Cyprus)
(6)          UNIVERSITE DE BORDEAUX (France)
(8)          UNIVERSITETET I TROMSOE (Norway)
(9)         Katholische Hochschule Freiburg gGmbH (Germany)
(10)        Dementia Pal Ltd (UK industrial partner)
(11)        IXICO TECHNOLOGIES LIMITED (UK industrial partner)
(12)        Starkey Laboratories (US industrial partner)
(13)        HORTECH GGMBH (Germany)
(14)        ESSILOR INTERNATIONAL SA (Industrial partner)
(16)        Centre Hospitalier Universitaire de Nice (France)
(17)        UNIVERSITY OF CYPRUS (Cyprus)

Media enquiries to:
Jamie Brown
Media Relations Officer
The University of Manchester
Tel: 0161 2758383
Mob: 07887 561318

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