Product Manager and Audiology Support Co-ordinator: Job Description

Starkey are looking for a motivated and organised individual to co-ordinate product releases to the U.K marketplace. 

Within this exciting role you will have an opportunity to also provide product support services and education to our customers.

You Will

  • Periodically manage the product release process by:
  • Involve key launch team members, in the future product release process, and providing forecast requirements to ensure a smooth introduction.
  • Test and evaluate software and associated programming equipment.
  • Test new software and new products compatibility prior to release.
  • Provide, where required, staff training by completing internal training specific to each Department.
  • Maintains professional and technical knowledge, and professional licences by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Work alongside the professional services team to design and deliver online training services.
  • Ensure for all products released, that the companies price and product list, internal intranet and order forms are continually updated through additions/edits – Create clarity and understanding through strong communication to all staff.
  • Use and effectively promote ‘Audiology On Demand’ and other online resources to research and resolve audiological and technical issues to support customers.
  • Provide assistance with creation of product and software user guides, and instructions for use for Starkey customers and end users.
  • Support all customer facing staff with regular product additions and updates. Sufficient information should be provided to assist in maximising their sales and provide clear communication to Starkey customers.
  • Consistently maintain a positive attitude and be an active and supportive team member.
  • Be able to understand local regulations to ensure all products produced comply with the requirements.
    • Liaising with the USA Headquarters to obtain all relevant new product information.
    • Coordinating tasks involved with all internal departments, and communicating product information to all involved.

You Should Be

  • Efficient, organised and timely at meeting deadlines.
  • Have an ability to keep cool under pressure.
  • A strong communicator.
  • Good at problem solving.
  • Able to communicate complex technical ideas in a straightforward way. 
  • Computer literate – MS Office necessary; Oracle and SharePoint an advantage.
  • Flexible, to consider prioritising tasks according to demand and timescale.
  • Confident when dealing with customers, or other Starkey personnel.

You Will Need

  • Audiology degree or equivalent qualification enabling registration with RCCP/HCPC/AHCS is not essential but desirable.
  • 2-year Clinical Audiology experience desirable.
  • Experience in working with hearing aids or a manufacturer.

Benefits of employment

  • Salary based upon experience.
  • Starkey operates Group Personal Pension scheme, contributions between 4% – 8%, Starkey will match your contribution.
  • Death In Service benefit, four times annual salary in the event of a claim.
  • 20 days’ holiday increasing to maximum of 25 days (plus bank holidays).
  • Subsidised restaurant.
  • Free onsite car parking.

How to Apply
To register your interest in this position, please contact Paul Lamb via phone or email:

  • Email: paul_lamb@starkey.co.uk
  • Call: 0800 042 0000 or confidentially via mobile 07711 151230

Transforming the hearing care industry
Starkey Hearing Technologies is a recognized world leader in high quality audio technology. We serve our customers by providing a broad range of hearing devices that meet a variety of hearing needs.

Through unsurpassed customer service practices, we strive to bring a human touch to hearing healthcare. Starkey Hearing Technologies’ family of companies includes Audibel, Micro-Tech, NuEar, and Starkey.

Starkey Hearing Technologies is an Equal Opportunity Employer Minority/Female/Vet/Disabled.

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