Audiologist Spotlight: Kim Smuda


Today on our blog, we’re excited to continue our Audiologist Spotlight series by featuring Kim Smuda, Director of Audiology Support. Prior to her role at Starkey, Kim was Director of Audiology, as well as a clinical professor, at University of Wisconsin-Madison.

What is your background (education, training, etc.)?
I am the Director of Audiology Support on our customer relations team. I have a team of 25 amazing colleagues who I am privileged to work with each day. The audiology support team assists with any product-related questions from the field or production.

How did you get your start in the hearing aid industry?
Starkey was my first home in manufacturing. My family was looking to move home to Minnesota and I saw manager of audiology position at Starkey. I currently was Director of Audiology at the University of Wisconsin-Madison as well as a clinical professor. I wanted to stay in a leadership role that involved working with patients, teaching and managing a team. This was the perfect fit. I was so impressed with the culture of Starkey; I was immediately hooked!

What are your main job duties?
There is no such thing as a typical day in my world! It is one of the things I love about my job. I have the opportunity to work with customers, support patients in the field and assist in elevated product-related issues. I also have the opportunity to teach and sit on collaborative cross-departmental teams that work on solving current issues in the field and shaping future products. Every day is exciting and amazing!

What has been your most memorable moment at Starkey?
I launch a Post Release Snapshot Report targeted to collect immediate feedback from our customer-facing teams after each release. This report is now a crucial component of leadership review in multiple departments at Starkey. At Starkey, we listen to what our customers have to say. We want to meet the needs of you and your patients!

What’s the most exciting part of your job?

How do you address the challenges you face on the job?
When I am working with a customer who is not happy with us, this is always a challenge. I accept these challenges and make it my mission to prove to them that we deserve their business, and I create a plan to earn it back.

What advice do you have for students who are interested in the hearing industry?
Be a sponge! The more you know about everything, the more appealing you are to a manufacturer. Think about knowledge in two ways: how you would convey it to a consumer and how you would convey it to a colleague. They are very different approaches at times and it is critical to understand the difference and be able to articulate your way through either conversation!

What do you like to do outside of work?
I have two children and one on the way. My 6 year old is a first year mite in hockey. They take hockey very seriously here in Minnesota! We practice or have games three times a week. His games can also be over an hour away. A little crazy, but he loves it!

Is there anything else you’d like to share?
We are always looking for amazing new talent at Starkey! Keep us in mind if you are ever interested in joining the Starkey team!

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Life Is Better With Halo

Life is better with Halo

This Spring, Starkey Hearing Technologies is delighted to introduce the Halo BTE, our newest Made for iPhone® Hearing Aid. With both the RIC and BTE available in three technology levels, i110, i90 & i70, now you’ll be able to fit even more patients with the most revolutionary and personalised form of wireless connectivity available today.

The BTE 13 features the BlueWave 4.0 operating system to provide patients with Starkey’s robust feature set. In addition any current Halo devices are eligible for a firmware upgrade via Inspire to upgrade to Bluewave 4.0. We’ve also updated our patientpreferred TruLink™ Hearing Control app to include features that enhance streaming and hearing in noise. All these revolutionary technology updates help your patients hear better, live better and have a healthier life.

Halo, Made for iPhone® hearing aids, together with our industry-leading wireless Z Series portfolio, ensure Starkey Hearing Technologies are leading the way with wireless solutions.

We have the answer whatever your patients may need.

For more information please call us on Freephone 0500 262 131, Ireland 1800 551 674, email or contact the marketing team to create your Halo marketing campaign.

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The Best Just Got Smaller

SoundLens2 - Starkey Hearing aids

SoundLens 2 offers a smaller, next generation design to offer an invisible solution to more patients than ever before. It features our smallest available faceplate style enabling us to build the smallest product your impressions allow without the need for deep canal impressions*.

Tiny but powerful, these advanced instruments are loaded with the features and advanced technology you’ve come to expect from Starkey Hearing Technologies.

SoundLens 2 is also now available in 70 and 90 technology level so you
can offer this in-demand product to more patients than ever before.

For more information on SoundLens 2 pricing and deep impression training please call us on Freephone 0500 262 131, email or chat to your Area Manager.

Starkey Hearing Technologies – leading the way in custom hearing solutions. To find out more about Starkey’s custom products visit

* For a true IIC we require an appropriate deep canal impression. If we receive a conventional impression which is not appropriate to a true IIC, we will simply make the smallest possible product using the SoundLens 2 plate.

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Earol Olive Oil


Earol® is a simple and effective method to soften and remove ear wax naturally with olive oil. Suitable for all age groups and easy to use, Earol® offers an effective method for instilling olive oil to soften compacted ear wax.

Earol® has some unique features:

• Larger bottle and actuator – making Earol® easy to use, especially with those with less dexterity

• Tapered actuator – ensuring that it has limited access to the auditory canal to avoid any damage to the delicate mechanisms of the ear.

• Direct mist spray – administering the correct amount of olive oil to soften the ear wax without any wastage.

• 10ml bottle – allowing for both ears to be treated twice a day for 14 days.

• bottle and label are transparent providing visibility of the oil inside and an indication of the amount of oil remaining.

• in preparation for syringing, the NHS now recommends that olive oil is instilled into the auditory canal to soften ear wax. Earol® has been specifically designed to simplify this process.

For further information, please contact us on FREEPHONE 0500 262131

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